Notes on How to Develop Goals in a Usability Test

(By Emily Grace Adiseshiah, posted to usabilitygeek.com on 10/31/137, link here) I’m only recapping part o the article, use the link to read the whole thing! Set up a framework and some goals Scope – What are you testing? Purpose – Why are you testing> Schedule & location – How long will the test take? How long is the testing period? In a lab? Multiple locations? Sessions – What is your sample size? Equipment – What tech, materials, resources? Participants – Target users? Sourcing? Scenarios – What is the user? Why are they here? What are their goals? Metrics – … Continue reading Notes on How to Develop Goals in a Usability Test

Notes on Marc Rettig’s Good Gathering

(From an 11/17 video on uie.com’s All You Can Learn subscription series, link here) Some obstacles to facilitating effective group meetings: Rather than discussion leading to debate, Marc suggests listening leading to generative dialog: Who controls the content of the meeting? It’s a matrix: The 1-2-4-All method to improve inclusion starts with individuals silently reflecting, then moves on to working in collaborative pairs, foursomes, and finally the whole group: Before a group meeting, try listening to a few representative participants–quick hallway chat, phone call or email etc. Marc’s example: Then create a participation plan: Then take 10 minutes for quiet … Continue reading Notes on Marc Rettig’s Good Gathering

Notes on Michael Smart’s The Storyboard Blueprint

(From his 10/20/17 post, link here) Before starting a sprint, the team should test user flow–separating this from storyboarding saves time and stops the storyboarding session from stalling or getting off track Supplies: Post its, voting dots, sharpies, a timer, music if you want The exercise takes 15-25 mins 1. Write 6 action steps. One step per post it to document each click/tap required for a user to complete a task (8 min) The goal here is to align the team on necessary steps so you don’t have to debate them during story boarding Start with beginning and end steps, … Continue reading Notes on Michael Smart’s The Storyboard Blueprint

Notes on Kathleen Barrett’s Power of “See One, Do One, Teach One” Design Sprints

(From two posts on uie.com, link for Part 1 here) The ACT, Inc standardized testing company hired Richard Canfield and Freshly Tilled Soil to help them innovate on their products in a risk-averse, consensus-driven culture Consensus and democratic vote aren’t the same thing. As Richard said, “The funny thing is consensus doesn’t improve the quality of the decisions. It allows you to improve the quality of the inputs but not the outputs. We are good at asking for opinions to the point where it stymies our ability to make decisions.” ACT and FTS together decided on a “see one, do one, … Continue reading Notes on Kathleen Barrett’s Power of “See One, Do One, Teach One” Design Sprints

Notes on Identifying and Validating Assumptions and Mitigating Biases in User Research

(From a 10/19/15 post on uxmatters.com, link here) Experts who contributed to the post: Carol Barnum—Director of User Research and Founding Partner at UX Firm; author of Usability Testing Essentials: Ready, Set … Test! Pabini Gabriel-Petit—Head of UX for Sales & Marketing IT at Intel; Principal Consultant at Strategic UX; Founder, Publisher, and Editor in Chief of UXmatters; Founding Director of Interaction Design Association (IxDA); UXmatters columnist Steven Hoober—Mobile Interaction Designer and Owner at 4ourth Mobile; author of Designing Mobile Interfaces; UXmatters columnist Jordan Julien—Independent Experience Strategy Consultant Cory Lebson—Principal Consultant at Lebsontech; Author of UX Careers Handbook (forthcoming); Past President, User Experience Professionals’ Association (UXPA) Daniel Szuc—Principal and … Continue reading Notes on Identifying and Validating Assumptions and Mitigating Biases in User Research

Notes on Jim Kalbach’s Using Jobs to be Done to Create High-Value Products and Services

(Uploaded 9/29/17 to UX Strat’s Slide Share site, link here) Jobs to be Done (JTBD) focuses on why people “hire” a product or service—usually to progress towards a goal or as part of the process of solving a problem or evolving The basic structure of a JTBD: There’s a hierarchy to a JTBD—someone wants to buy a drill, to drill a hole in the wall, to hang a picture of their family, to encourage familial happiness: Some rules for formulating JTBD: Jim identifies 6 steps to formulating JTBD: After interviewing is done, reflect on what you learned and write individual … Continue reading Notes on Jim Kalbach’s Using Jobs to be Done to Create High-Value Products and Services

Notes on Benjamin Wilkins’ Thinking in Symbols for Universal Design

(Posted to Rethink’s YouTube channel on 9/7/17, link here) UXers at Airbnb have to design for a multiplicity of international platforms, so they have come up with their own DLS (design language system) Using DLS, mocks represent platform-agnostic functional units of design: Principles of DLS Unified Each piece is part of a greater whole and contributes to the system—no isolated features Conversational Motion, illustration, copywriting animate the digital experience and are essential to the brand’s humanity Universal Device agnostic and accessible to 27 languages Iconic We’re focused, simplified and differentiated. We speak boldly and we say one thing Universal For … Continue reading Notes on Benjamin Wilkins’ Thinking in Symbols for Universal Design

Notes on Hagan River’s Enterprise Apps on Small Screens

(From uie.com’s All You Can Learn subscription video series, link here) UX practitioners have spent the last several years refining responsive design for consumer sites and some standard elements have emerged: Enterprise apps, however, often remain mired in the suffer-the-small-screens mode, where elements are jammed together and not really usable without lots of pinching and zooming etc: But how do we get very complicated enterprise desktop apps onto mobile devices? Enterprise apps have their own set of (generally more complicated) components: Strategies for getting tabular data on small screens A common screen in enterprise desktop sites: Desktop tables are great … Continue reading Notes on Hagan River’s Enterprise Apps on Small Screens

Notes on Krystal Higgins’ Onboarding for the Long Run

(From uie.com’s All You Can Learn library, link here) Onboarding is too often thought of only from the perspective of a first time user—not taking into account that there’ll be iterations based on user feedback, new features to launch etc Onboarding is an experience throughout a product’s lifecycle So different customers may need different onboarding paths Opportunities over time Onboarding has multiple jobs and stages: Familiarize—help the prospective customer know that the product and its services exist Learn—teach the prospective customer more details about the product’s value prop Convert—engage the prospective customer enough to convert them into actual customers Guide—help the … Continue reading Notes on Krystal Higgins’ Onboarding for the Long Run