Notes on Barry O’Reilly’s Lean Enterprise

(From his talk at GOTO 2016, posted 9/7/16, link here) Orgs need to re-embrace learning to keep up with the times Only 29% of Fortune 500 companies plan to grow their business via new products and services (49% expect to grow via cost reductions instead!) Only 13% of US workers report being highly engaged at work: most workers feel disempowered and disengaged There’s a delivery gap in good customer experience—80% of companies believe they are delivering good customer experiences while only 8% of customers agree To close this gap, “I experiment, therefore I learn” EXPLORE Develop a scientific, data-driven paradigm for business … Continue reading Notes on Barry O’Reilly’s Lean Enterprise