Stanley Wood of Spotify on Secrets of Design Leadership

(From a 4/3/17 post on blog.invisionapp.com, link here.) Stanley Wood wanted to deeper understanding of how top apps were handling their design culture, so he toured 20 of them He had learned at Spotify that it’s important to sell the problem before trying to sell a solution—make sure there is demand for a problem before chasing a solution Stanley wanted to understand 3 main themes: People. How are orgs organized, both on a functional and mission level. Where does design sit? As a additional function or embedded in dev? Process. What are their processes optimized for? How to balance between … Continue reading Stanley Wood of Spotify on Secrets of Design Leadership

Notes on Leveraging Tech to Improve Customer Communications with Jeff Gothelf

(From a 4/21/16 webinar by Lean Startup Co., link here) Teams should be celebrating customer successes, not feature releases Customer exposure needs to be less limited to make a business more successful, as Jared Spool often notes   So how do you get a large org to really listen to their customers, which they aren’t used to doing? Leadership has to value and socialize the idea of humility–the org doesn’t have some special knowledge that allows them really understand customers’ goals and needs. The org must speak directly with their customers Leadership can set goals, but has to also socialize the … Continue reading Notes on Leveraging Tech to Improve Customer Communications with Jeff Gothelf

Notes on Christina Wodtke’s The Art of the OKR

(from a post on Christina’s site eleganthack.com, link here. She just released a book about OKRs, Radical Focus: Achieving Your Most Important Goals with Objectives and Key Results.) OKRs (Objectives and Key Results) are huge in Silicon Valley–Google, LinkedIn etc use them OKRs provide focus, unite teams around a single strategy, and create stretch goals Objectives=qualitative KRs=quantitative First, make sure your company has a clear mission statement! Setting Objectives Qualitative and Inspirational Set Objectives in the language of your team–they’ll be excited by a sense of meaning and purpose as stated in a way they understand and care about (it’s probably … Continue reading Notes on Christina Wodtke’s The Art of the OKR

Notes on Lou Adler’s CX & Performance-Based Hiring

From Lou Adler’s presentation at the Aug. 2015 UX Advantage conference. Lou’s advice is great for someone looking to hire OR be hired.  A version of this presentation is on slideshare.com, link here. Top traits of top people Consistent, high-quality results Great organizer Proactive team builder Demonstrates Leadership = Vision plus Execution Problem-solving & resolution Flexible – deals with change Get’s it done – no excuses! Exceeds expectations Self-motivated & self-directed 5 pillars of a good applicant search Strategy Job (most important) Recruiter Manager (second most important) Process Strategy for top talent There’s a scarcity of good candidates Only 10% of the potential employee pool … Continue reading Notes on Lou Adler’s CX & Performance-Based Hiring